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Wrong product packed in bottle

My experience was not great , because I order jojoba oil and Capric Triglycerid. And there was a mistake in your bottling and label on of the 3lit of Capric Triglycerid lable bottle actually contains jojoba oil which I ordered 2 lts of as well you staff was contacted and we were told we should have made a vidoe when pouring in stead of you accepting it was a mistake and give ans apology. My staff poured the first bottle or Capric in the jar of formulation and emptying the second bottle when she realised the oil was yellowish. We called and you were not very help rather saying we should record when we empty your products, so when we empty all other ans break bottle seal we do vidoes because you are prone to mistake. And apology and find a way to make your customer happy could have just fixed it .that was not good enough.

I will like to first of all like to thank you for your patronage which we truly appreciate it. The Accountability as mentioned is something we take seriously and we always try to please our customers at all times. For this particular case,The Product was in a beaker with nothing to show the product came from us .That was already a major issue for us but we still went ahead ,telling him to return a product after doing a final check from his end to be sure no error came from him.we specified jojoba was also bought so a mix up might have occurred while he was checking the items .(That process was not carried out by him). The reply we got was that he was in a hurry to ship out the items to his sister and he will get back to us That was us been ACCOUNTABLE and trying to resolve the issue.There is no way we can fix a problem without a proper follow up and response from him.saying you gave up and moved on was a decision you made without carrying us along. A reminder was also sent which was also ignored.To fix an error and do a return, there are guidelines .A few back and forth wIll occur to get a resolve. I really hope you understand with us that if this guidelines for a return are not followed and we no longer get a response from the customer, unfortunately there is really nothing we can do about it.I truly hope you understand the situation we had.We are truly sorry for any inconveniences this may have caused you

Caprylic/Capric Triglyceride(MCT Oil)*
Caprylic/Capric Triglyceride(MCT Oil)*
INCI:Caprylic/Capric Triglyceride
Processing Method: Filtration and Deodorization
Origin: Europe

Description:

Our Caprylic Capric Triglycerides (MCT Oil) is palm-free.

Caprylic/capric triglyceride is derived from coconut oil and glycerin used in cosmetic as a skin-conditioning agent, emollient and solvent . It is known for being a lightweight, non-greasy ingredient that moisturizes the skin, improves the texture of products like lotions and creams, and helps other ingredients spread more easily and remain stable. It is generally considered safe, non-comedogenic, and suitable for all skin types

Benefits

Moisturizing: Creates a barrier on the skin that reduces moisture loss, leaving it feeling soft

Texture Enhancer: Provides a luxurious, velvety feel to formulations. 

Product Stability: Helps stabilize ingredients and extend the shelf life of products. 

Non-comedogenic: Does not clog pores, making it suitable for acne-prone or oily skin. 

Versatile: Blends well with other ingredients and doesn't affect the color or scent of a product. 

 

Not all commercially available MCT Oils are produced solely from coconuts. Some MCT products may be produced using unsustainable rapeseed and/or palm oils.

To produce our MCT Oil, a process called esterification is used. Coconut oil is first hydrolyzed to yield the medium chain fatty acids and glycerol. The glycerol is reserved, and the fatty acids undergo distillation to separate them into fractions of different chain lengths. The C8 Caprylic Acid and C10 Capric Acid fractions are then re-esterified with glycerol to form MCT Oil. The oil is then filtered and deodorized.

Caprylic/Capric Triglyceride(MCT Oil)*

₦207,050.00
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Minimum Order of N100,000

INCI:Caprylic/Capric Triglyceride
Processing Method: Filtration and Deodorization
Origin: Europe

Description:

Our Caprylic Capric Triglycerides (MCT Oil) is palm-free.

Caprylic/capric triglyceride is derived from coconut oil and glycerin used in cosmetic as a skin-conditioning agent, emollient and solvent . It is known for being a lightweight, non-greasy ingredient that moisturizes the skin, improves the texture of products like lotions and creams, and helps other ingredients spread more easily and remain stable. It is generally considered safe, non-comedogenic, and suitable for all skin types

Benefits

Moisturizing: Creates a barrier on the skin that reduces moisture loss, leaving it feeling soft

Texture Enhancer: Provides a luxurious, velvety feel to formulations. 

Product Stability: Helps stabilize ingredients and extend the shelf life of products. 

Non-comedogenic: Does not clog pores, making it suitable for acne-prone or oily skin. 

Versatile: Blends well with other ingredients and doesn't affect the color or scent of a product. 

 

Not all commercially available MCT Oils are produced solely from coconuts. Some MCT products may be produced using unsustainable rapeseed and/or palm oils.

To produce our MCT Oil, a process called esterification is used. Coconut oil is first hydrolyzed to yield the medium chain fatty acids and glycerol. The glycerol is reserved, and the fatty acids undergo distillation to separate them into fractions of different chain lengths. The C8 Caprylic Acid and C10 Capric Acid fractions are then re-esterified with glycerol to form MCT Oil. The oil is then filtered and deodorized.

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